How can I contact you?
The best way is via email, use our contact us form or email directly at email@example.com. If you have emailed us and not received a response, check your spam/junk/promotions folders! We do our best to reply to every inquiry within one business day, so please know we have likely answered you and it’s just hiding in the junk mail!
Please double-check your email address before hitting send, too...if your email is entered with a typo we don't have any way of getting in touch!
Can I visit your location in person?
Jewelbead.com is online only and not open to the public.
How do you ship? How much does it cost?
Find all the info on our policies, turnaround times, pricing, and more at our Shipping FAQ!
If you receive a package that has missing, defective, or wrong items please contact customer service within 7 days upon receiving your order to make the corrections. Please include your order number, your full name, contact information and a short description of the problem in the email. We promise to get back to you as soon as we can to inquire and resolve the problem.
We do not have the ability to cancel or add items and to combine orders, but if you let us know very quickly we may be able to pull some strings: Email us ASAP!
Out of Stock Items
Sometimes popular items are backordered from our vendors, and sometimes our website allows us to oversell items. In the event that we are out of an item, we will email you, and you will be refunded for that item.
If we believe the item(s) you ordered will be available within a reasonable time period we will contact you and give you the option of waiting for a complete shipment of your order, a partial shipment, or a credit for the missing item(s).
If you wish to return an item, email us at firstname.lastname@example.org for a return authorization. We will be happy to accept returns within 30 days of receipt for a full refund to the original form of payment minus shipping charges. Items past our 30-day return date will not be accepted unless defective.
To expedite your return, include a copy of your invoice with your Return Authorization Number and the returned items noted along with the unwanted items in their original condition. Failure to include an invoice or Return Authorization Number will delay your refund and result in a 20% restocking fee. Pack items in a padded envelope and ship to the address provided below. We cannot issue a refund for any item that is damaged during return transit. We recommend you send your items with tracking confirmation.
All of the following items are non-returnable and final sale (unless defective): clearance and sale items, Indian leather, strap leather, kimono cord, chain, or any item not in its original salable condition. Cut or unspooled wire, stringing materials, and cut strands of beads are non-returnable. If these items are received, the items will not be refunded and will be donated.
Canceling an Order
If you change your mind about your order, we can cancel it only BEFORE we ship it. Please contact us immediately if you decide to cancel your order. If the order has already left our facility, you can refuse delivery and return it. All orders shipped and refused will be charged a 20% restocking fee plus our cost to ship to you. We will refund you the difference once we receive it back in our office.
Please note: if cancelling orders becomes a habit, we reserve the right to refuse cancellation requests or charge a 20% restocking fee.
Jewebead.com takes every step possible to ensure the correct delivery of your packages. If we cannot verify your location we will email or call you to confirm the address before we ship.
We want you to be happy with your purchase, but Jewelbead.com is not responsible for lost or stolen packages, particularly when delivery is confirmed by the postal carrier.
See our Shipping FAQ for more information.
All international orders may be subject to customs fees or taxes. These are separate from the shipping charges, and are not the responsibility of Jewelbead.com. Customs fees and taxes will vary depending on location. Contact your local Customs office if you have any questions or concerns about these fees.
Due to Federal Law, some state and local sales tax will apply to all orders placed within states where Economic Nexus has been reached.
We want all our customers to be successful beaders, wether you're making for yourself, for friends, or selling your work! Our tutorials and projects are meant to instruct and inspire, but if you are recreating these samples exactly, please do credit Jewelbead.com and the original designer of the piece. We encourage you to change up our samples to make them truly yours! While there is no hard and fast rule to copying, Zoe did write up a blog post a few years ago discussing the topic. Please do not use our pieces and photos and claim them as your own if they're not your own.